Caroline Hill brings a wealth of experience, passion for people, and their development.  As the Group Chief People Officer for MAB, Caroline's strategic vision and commitment to employee well-being are perfectly aligned with the Foundation's mission.

Prior to joining MAB, Caroline held senior HR and Strategy roles at Leeds Building Society, KPMG, Wesleyan Assurance, and Santander UK. Her earlier career included roles at Vodafone and BT Cellnet, as well as several interim consultancy roles. 

Her dedication to social impact is further exemplified by her previous work as a Trustee for Suited for Success, a Birmingham-based charity which aims to break the cycle of poverty by getting people into work and keeping them there.  This experience, coupled with her ongoing close collaboration with the MAB Board, positions Caroline to make a significant contribution to the Foundation's work.

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Lucy is the Chief Financial Officer (CFO)of Pollen Street and is responsible for all its finance activities. She has spent the vast majority of her professional career in financial services in public markets.

Prior to joining Pollen Street, Lucy was CFO of Mortgage Advice Bureau ("MAB") for 9 years. As a public company, Lucy oversaw a huge increase in MAB’s size and complexity, and completed numerous acquisitions and investments during this time. Prior to MAB,she was previously a director of the team at Canaccord Genuity that worked on MAB’s admission to AIM in 2014, and she advised numerous quoted and unquoted companies, predominantly in Financial Services.

Lucy qualified as a Chartered Accountant in 1996 with KPMG, and is a fellow of the Institute of Chartered Accountants in England & Wales. She holds a BSc in Economics and Accounting from the University of Bristol.

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Andrew is CEO of the Mortgage Advice Bureau Foundation having previously worked as the New Homes Director for MAB since 2013 when they acquired the business Mortgage Talk, for which Andrew was the Managing Director. Andrew established the Foundation with the support of the MAB Board and is passionate about delivering on its purpose. 

Ali Crossley is the Managing Director, Distribution of Legal & General’s newly formed Retail division. Retail covers  protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. It has over 5.5 million UK life insurance policyholders, over 1.8 million people in group protection schemes and almost 1.3 million US term-life insurance policyholders.

Ali is responsible for leading the integration of all our distribution activity, which includes intermediary, banks, affinity and our aggregator channels. She also oversees Legal & General’s surveying business LGSS, and our mortgage-related businesses Mortgage Club and Smartr365. Before joining Legal & General in 2019, Ali was the Managing Director of BGL’s affinity business, Junction. She was promoted from Customer Director after leading the acquisition of Sun Life and Virgin Money. She was also responsible for BGL’s 3000-strong customer services team and introduced a number of digital innovations, including webchat, a self-service centre and robotic technology. 

Her other financial service roles include Chief Operating Officer at Saga Financial Services and Marketing Director and Director, Retirement Income at Prudential plc. She’s also a non-executive director of Age UK Enterprises.

Ali lives in Rutland and has two children. Outside of work, she’s a keen runner, cook and gardener, and travels to Italy as much as possible

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Peter is one of the most successful and influential leaders of a financial services company in the UK. As CEO of the Mortgage Advice Bureau for the last 20 years, he has been the driving force in creating one of the largest and most respected networks and mortgage services brands in the UK. Peter took the company public in 2014 and has seen the value of the business grow materially and venture into international markets.

Esther Dijkstra is the Managing Director, Intermediaries, for Lloyds Banking Group.

Previously she was the Director of Strategic Partnerships for LBG with responsibility for the National Account, Housing Development and Intermediary Experience teams as well as leading Mortgage Intermediary digital strategy.

Prior to that she was the head of Intermediary protection at Scottish Widows where she was instrumental in the launch of ‘Scottish Widows Protect’ into the Intermediary market, which went live in 2015.

Esther began her career in management consultancy with IBM in the Netherlands and moved to the UK in 2000.   She previously worked for Legal & General where she was Commercial and Marketing Director of the L&G Network and UK Mortgage Club.

Esther lives with her husband and two children in Guildford.

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Ben Thompson is Deputy Chief Executive Officer, Mortgage Advice Bureau.

Ben has been in financial services since 1986 and before joining MAB in 2018 was Chief Executive Officer of ULS Technology. Prior to this appointment, he was Managing Director of Legal & General Mortgage Club.

Before Legal & General, Ben held roles at Paymentshield, St. James’s Place, Winterthur Life and TSB. His career has most recently been focused on mortgages and financial services. However, Ben also has good experience in both retail and private banking, as well as in residential property, in particular estate agency.  

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